Hi there! I understand that since the recent update to the BeMore app, you’ve been having to re-pair your hearing aids every morning. Let’s see if we can pinpoint the issue together and find a solution.

First, can you tell me if you've made sure that both your app and hearing aids are fully updated to the latest firmware? Sometimes issues like this can stem from version mismatches.

Also, could you let me know if your hearing aids connect successfully when you try to pair them after the initial morning setup?

Once I have this information, I can guide you through some steps to help resolve this issue.

How do I check the firmware version on the app and hearing aids?

To check the firmware version for both the BeMore app and your hearing aids, here are the steps you can follow:

### Checking Firmware Version on the BeMore App:
1. Open the BeMore app on your device.
2. Go to the Menu (look for three horizontal lines or a settings icon).
3. Select "About" – this usually contains information about the app, including the current version number.

### Checking Firmware Version on Hearing Aids:
1. Open the BeMore app while your hearing aids are connected.
2. Visit the "Hearing Aid Software Updates" section in the app menu. This section will show you the available updates for your hearing aids and their current firmware versions.
3. If you cannot find this option, you might need to contact your hearing care professional, as they can assist you with checking and updating the firmware directly on the hearing aids.

If you find that either the app or the hearing aids are not on the latest version, please update them. This might help with the issue you're experiencing.

Are you able to locate the firmware versions this way?

The About option does not provide information about the firmware version of the app

It seems the BeMore app may not display the firmware version directly within the About section. However, you might be able to find it through the settings related to your hearing aids. Let’s try this instead:

### Steps to Check Firmware Version on Hearing Aids ###
1. Open the BeMore app.
2. Connect your hearing aids if they aren’t connected already.
3. Look for a section labeled "Settings" or "Hearing Aids" within the app's main interface.
4. Once you’re in that section, look for an option titled "Firmware Updates" or "Software Versions." This should give you the current firmware version for your hearing aids.

If this still doesn’t give you the information you need, I recommend checking with your hearing care professional, as they typically can access firmware details directly on the devices. Alternatively, updating the app might help if you haven't done that yet.

If you're seeing any specific issues while trying to navigate these menus, feel free to let me know!