Hi! It sounds like in your BeMore app, you’re only seeing the "All Round" program available, is that right? I want to make sure I understand fully: is the app not showing any other programs or sound profiles for your hearing aids besides "All Round"? Also, are you able to connect to both hearing aids through the app properly?

This can sometimes happen if the app configuration didn't fully sync all your available program options, or if the hearing aids themselves are defaulting to a single program. Let me guide you through some steps to try and fix this:

1. Restart both the hearing aids and your phone: Power off the hearing aids fully, wait a few seconds, then turn them back on. Restart your phone as well to refresh the Bluetooth connection.

2. Check for app and firmware updates: Make sure your BeMore app is updated to the latest version on your Windows device. Also, verify if your hearing aids have any pending firmware updates through the app.

3. Re-pair your hearing aids: Remove the hearing aids from your phone’s Bluetooth settings completely, then go back into BeMore and follow the pairing steps again. Sometimes fresh pairing brings back all programs.

4. Look for program settings inside the app: Within BeMore, check if there’s any menu or tab where you can manually select or customize programs. It might be in sound settings or program management.

If after these steps you still only see the "All Round" program and no others, it could be a syncing issue or something needing adjustment on the hearing aids themselves. In that case, I can help guide you through some more advanced troubleshooting or you can reach out directly to BeMore support at [email protected].

Could you tell me if you have tried any of these steps already or if you notice anything else unusual in the app? That way I can tailor the help better for you.