Hi! I see you’re having trouble with BeMore Direct Audio Streaming not working. I’d be happy to help you get this sorted out. To start, could you tell me a bit more? For example:

- Are you trying to stream audio from calls, music, or another app?
- Is your hearing aid model connected and recognized by the BeMore app?
- Have you noticed if the connection is dropping, or does streaming not start at all?
- Have you tried any steps already, like restarting your device or the app?

This info will help me guide you better. Meanwhile, here are some basic checks we can start with on your Android 10 device using the WebKit browser:

1. Check Bluetooth Connection
- Go to your Android Settings > Bluetooth. Make sure your hearing aids are paired and show as connected. Sometimes the connection can appear paired but not actively connected for streaming.

2. Verify Audio Routing Settings
- Android has an Audio Routing option for hearing aids. Go to Settings > Accessibility > Hearing Devices > Audio Routing. Make sure Media Audio and Call Audio are enabled for your hearing aids.

3. Restart the BeMore App
- Close the BeMore app completely from your recent apps list, then reopen it. This can refresh the connection.

4. Clear Cache and Data for BeMore App
- Go to Settings > Apps > BeMore > Storage and tap “Clear Cache” and if needed “Clear Data.” Then restart the app and reconnect.

5. Restart your phone
- Sometimes a simple reboot resolves temporary glitches in Bluetooth streaming.

If you’ve tried these or something similar, please let me know so I don’t repeat and we can look deeper—like checking the app’s Direct Audio Streaming menu or hearing aid firmware.

Does this sound doable so far? If you want, I can walk you through any step.

Direct audio Streaming not working

Thanks for reaching out again about the Direct Audio Streaming not working with your BeMore app. Let’s try some focused steps based on your Android 10 device and the BeMore app setup.

Here’s what we can do next:

1. Reset Bluetooth and Wi-Fi Settings
On Android 10, sometimes Bluetooth connections get stuck in a state that blocks streaming. To fix this:
- Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth
- Confirm the reset (this will clear saved Wi-Fi and Bluetooth connections)
- Then reconnect your hearing aids via Bluetooth anew

2. Clear Cache and Data for BeMore App
- Settings > Apps > BeMore > Storage
- Tap "Clear Cache" first, then if needed "Clear Data" (note this will reset the app settings)
- Open BeMore app and set up your hearing aids again

3. Check Android Audio Routing Settings
- Go to Settings > Accessibility > Hearing Devices > Audio Routing
- Make sure "Call Audio" and "Media Audio" are both enabled for your hearing aids

4. Disconnect and Reconnect Hearing Aids in Bluetooth Menu
- From Settings > Bluetooth, tap on your hearing aids and Choose "Disconnect" but do not unpair them
- Then reconnect, ensuring the app is open and ready to stream audio

If after trying these you still don’t have streaming, it might help to restart your phone to refresh connections. This approach has resolved similar cases on devices like yours based on user reports 2 1.

Could you try these steps and let me know how it goes? I’m here to guide you through each step if you need.

Direct audio Streaming not working

Thanks for your patience. Let's carefully troubleshoot the Direct Audio Streaming issue on your Android 10 device with the BeMore app. I see you've mentioned the problem a few times, so let's try a clear, targeted approach based on trusted steps.

Here’s what to do:

1. Check Audio Routing on Android:
- Open Settings on your phone
- Go to Accessibility > Hearing Devices > Audio Routing
- Ensure both Call Audio (for phone calls) and Media Audio (for streaming music or apps) are enabled for your hearing aids.
This step lets your phone know to route audio properly to the hearing aids1.

2. Disconnect but don’t unpair your hearing aids from Bluetooth settings:
- Go to Settings > Bluetooth, tap on your hearing aids, and choose Disconnect (do not unpair).
- Then try reconnecting while keeping the BeMore app open. This helps the app manage streaming connections better3.

3. Clear App Cache and Data:
- Go to Settings > Apps > BeMore > Storage
- Tap Clear Cache first, then Clear Data if needed (this resets the app’s settings).
- Reopen the app and reconnect your hearing aids.

4. Reset Network Settings (Bluetooth + Wi-Fi):
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
- Confirm the reset. Then pair your hearing aids again fresh.
This helps clear stuck Bluetooth profiles that can block streaming4.

5. Restart your phone after these steps to ensure connections refresh fully.

If after all this streaming still does not work, there could be an issue with the hearing aid firmware or the app version—checking for updates on both would be next.

Would you like me to guide you through any of these steps right now? Or do you know which ones you’ve already tried? I’m here to help you get this working smoothly!

Guide to re-pairing BeMore Direct audio devices

Hi! I’m happy to guide you through re-pairing your BeMore Direct audio devices so your streaming works smoothly again on your Android 10 device. Here’s a step-by-step guide to help you re-establish the connection between your hearing aids and the BeMore app:

1. Forget and Unpair Hearing Aids from Bluetooth:
- Open Settings on your phone.
- Go to Bluetooth and find your BeMore hearing aids in the paired devices list.
- Tap the gear icon or device name and select Forget or Unpair.

2. Turn Bluetooth Off and On:
- Toggle Bluetooth off from Settings or the Quick Settings menu.
- Wait about 10 seconds, then turn Bluetooth back on.

3. Power Off and On Your Hearing Aids:
- Switch your hearing aids off completely (follow your device’s off method).
- Wait a few seconds, then turn them on again to make them discoverable.

4. Open the BeMore App:
- Launch the BeMore app on your phone.
- Follow the in-app prompts to Add a New Device or Pair Hearing Aids.

5. Pair the Hearing Aids via the BeMore App:
- The app will search for nearby compatible devices.
- Select your hearing aids from the list.
- Complete the pairing process as guided by the app.

6. Verify Audio Routing:
- After pairing, go to Settings > Accessibility > Hearing Devices > Audio Routing.
- Make sure media and call audio are set to route to your hearing aids.

7. Test Streaming:
- Play some audio from your phone (music, calls, or app audio).
- Confirm that the sound streams directly to your hearing aids.

If you encounter any issues during pairing or the devices don’t show up, try restarting your phone before retrying. Also, ensure both your BeMore app and hearing aid firmware are up to date for optimal compatibility.

For your reference, these steps align with the official BeMore connectivity guidelines for GN Hearing devices1.

Would you like me to walk you through any of these steps in detail?

Troubleshooting BeMore Direct audio device issues

Hi! Let’s troubleshoot your BeMore Direct audio device issues on your Android 10 phone step-by-step to get your streaming back up and running smoothly.

Here’s what to do:

1. Check Hearing Aids Power and Proximity
- Make sure your hearing aids are switched on and charged.
- Keep them close to your phone during pairing and streaming.

2. Verify Audio Routing on Android
- Go to Settings > Accessibility > Hearing Devices > Audio Routing.
- Confirm both Call Audio and Media Audio are enabled for your hearing aids. This controls whether calls and media sounds route to your devices properly1.

3. Restart Bluetooth Connection
- Turn Bluetooth off and back on from your phone’s quick settings.
- In Settings > Bluetooth, disconnect then reconnect your hearing aids without unpairing. This refreshes the connection and can solve streaming issues.

4. Clear BeMore App Cache and Data
- Go to Settings > Apps > BeMore > Storage.
- Tap Clear Cache first. If issues persist, tap Clear Data (note this resets app settings).
- Reopen the BeMore app and reconnect your hearing aids.

5. Reset Network Settings (Bluetooth, Wi-Fi, Mobile Data)
- Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
- Confirm reset and then repair your hearing aids anew. This helps clear stale Bluetooth profiles blocking streaming.

6. Restart Your Phone
- A reboot often resolves lingering software glitches affecting audio streaming.

7. Check for Updates
- Ensure your BeMore app is up to date from the Google Play Store.
- Check with your hearing care professional if your hearing aids require firmware updates.

8. Test Streaming
- Open the BeMore app, play audio or make a call to test if audio streams directly to your hearing aids.

If these steps don’t resolve the problem, it may be helpful to watch the BeMore app troubleshooting video or reach out to GN Hearing support for advanced assistance2.

Would you like me to walk you through any step in detail? Or help check specific settings on your device? I’m here to assist you!