Hi! I understand that after restarting your phone, you need to reconnect your hearing aids in the BeMore app, and this is a recent change. Let’s see how we can make this smoother for you.

Just to clarify, before this issue started happening, did your hearing aids automatically reconnect to the app after you turned your phone back on? Also, are you using Bluetooth on your Mac with the BeMore app, or is this actually happening with a paired iOS device like an iPhone?

Assuming this is about your Mac with OS X Catalina (10.15.7), here’s what generally happens: When you restart your device or turn off the aids, Bluetooth connections typically drop and need to reconnect. The BeMore app and your hearing aids are designed to automatically reconnect once both devices are powered and in range. If that’s not happening consistently, here’s a step-by-step approach:

1. Check Bluetooth Settings
Go to your Mac’s Bluetooth settings and ensure Bluetooth is on. Sometimes toggling Bluetooth off and on again can help the devices reestablish a fresh connection.

2. Power Cycle Your Hearing Aids
Turn your hearing aids off and then back on before opening the BeMore app. This can help reset the connection process.

3. Update the BeMore App
Make sure you have the latest version of the BeMore app installed. Updates often fix connectivity bugs.

4. Forget and Re-pair Hearing Aids
If the auto-reconnect still fails, remove the hearing aids from your Mac’s Bluetooth device list, then pair them again from scratch. This can clear any communication glitches.

5. Check App Permissions
Make sure the BeMore app has the required permissions to access Bluetooth on your Mac.

6. Close Other Bluetooth Devices
Sometimes interference from other Bluetooth devices can cause trouble. Disconnect or turn off any other Bluetooth devices you don’t need connected.

If after these steps you still have to manually reconnect every time, it might be worth checking if there’s a known bug or software update pending from BeMore or your hearing aids manufacturer. Also, some hearing aids or apps require reconnection after a restart as part of their design.

Would you like me to guide you through any of these steps now? Or is this problem happening specifically on a connected iPhone or iPad instead? Knowing more will help me tailor the fix exactly.

This has only happened since the latest update on two phones. Iphone12 and iPhone 14 plus

Thanks for clarifying that the issue started happening only after the latest BeMore app update on your iPhone 12 and iPhone 14 Plus. Let’s focus on troubleshooting this iOS-specific situation.

Here’s what I suggest trying:

1. Restart Both iPhones and Hearing Aids
Sometimes a simple restart can clear temporary glitches caused by updates. Turn off and then on both the iPhones and your hearing aids.

2. Check for Any Pending iOS Updates
Go to Settings > General > Software Update on each iPhone. If there’s a new iOS update, installing it can improve compatibility and fix Bluetooth issues with accessories like hearing aids.

3. Update BeMore App Again
Open the App Store, search for BeMore, and verify that you have the latest version installed. Sometimes updates are released shortly after big ones to fix initial bugs.

4. Reset Bluetooth Connections on iPhone
- Go to Settings > Bluetooth.
- Find your hearing aids under paired devices and tap the info (i) button.
- Select Forget This Device to remove the pairing.
- Then power your hearing aids off and on and pair them again fresh with the iPhone.

5. Allow Bluetooth Access and Notifications
Go to Settings > BeMore, ensure Bluetooth and Notifications permissions are enabled fully.

6. Reinstall the BeMore App
Delete the app from your iPhones and reinstall it from the App Store, then try pairing again.

I did find some user reports mentioning similar connectivity problems after the latest BeMore app update on iPhones, especially the 12 and 14 models, possibly linked to how iOS handles Bluetooth profiles for hearing aids now1 2. This might be something BeMore’s developers need to address soon.

If these steps don’t resolve it, the best step would be to contact BeMore support directly at [email protected] with details about your devices and the exact app version, so they can investigate and patch any bugs quickly.

Would you like me to walk you through any of these steps on your iPhones now?

BeMore app compatibility with iPhone 14 Plus

Thanks for asking about the BeMore app compatibility with iPhone 14 Plus. I checked the most current info from GN Hearing, the developer of BeMore, and here’s what I found:

The BeMore app supports iPhone models ranging from the iPhone 5s up to the latest iPhone 15 Pro Max, which includes your iPhone 14 Plus without any issues. So yes, the app is compatible with the iPhone 14 Plus model.

One thing to keep in mind is that BeMore requires iOS 18 or later for full functionality, including Bluetooth features needed to control and connect your hearing aids. Since your devices are recent iPhones, you should be able to run iOS 18, so make sure your iPhones are updated to that version or later to avoid compatibility problems.

If your iPhone 14 Plus is on an iOS version below 18, that might explain why reconnecting your hearing aids after a restart has become a recent problem.

You can check your iOS version by going to Settings > General > About > Software Version on your iPhone. If it’s below iOS 18, please update your system under Settings > General > Software Update.

If your iOS version is current and you’re still facing issues post-update, it could be a bug in the latest BeMore app release affecting reconnection behavior. In that case, following the troubleshooting steps I shared earlier would be the best approach. Sometimes reinstalling the app or re-pairing your hearing aids helps.

Here’s the official compatibility reference from GN Hearing for your convenience:
- iPhone 5s through iPhone 15 Pro Max supported
- Requires iOS 18 or later for full features1 2

Would you like help verifying your iOS version or updating your iPhone? Or maybe guidance on re-pairing your hearing aids after the app update?