Hi there! I understand your BeMore app is showing location but not working properly. To help you better, could you tell me a bit more? For example, what exactly isn’t working—are your hearing aids not connecting, or is a specific feature in the app not responding? Also, have you checked if Location Services and Bluetooth are enabled on your iPhone?

Once I have these details, I can guide you through the best steps to get your app fully functional.

Location, blue tube etc enabled and shows location

Thanks for the info! So your BeMore app is showing location and the blue tube icon is enabled, but the app still isn't working as expected. Just to make sure we're on the same page, is the issue related to controlling your hearing aids, or is it more about connectivity or certain features not responding?

Meanwhile, since the location and blue tube (which likely refers to the connection indicator for your hearing aids) are active, let's try these steps to troubleshoot connectivity and functionality:

1. Restart Your iPhone: Sometimes a reboot clears temporary glitches.
2. Turn Bluetooth Off and On: Toggle Bluetooth in Settings to refresh the connection.
3. Forget and Re-pair Hearing Aids:
- Go to Settings > Bluetooth.
- Find your hearing aids in the device list.
- Tap the info (i) icon and select Forget This Device.
- Then, power off your hearing aids and turn them back on to initiate pairing.
- Open the BeMore app and reconnect.
4. Check for App and iOS Updates: Ensure both your iOS 18.7 and BeMore app are updated to the latest versions.
5. Close Background Apps: Sometimes other apps interfere with Bluetooth. Close all background apps and reopen BeMore.
6. Enable Location Services in iOS Settings for BeMore:
- Go to Settings > Privacy > Location Services.
- Make sure Location Services is on.
- Scroll to BeMore app and select While Using the App or Always, if available for tracking your hearing aids.

If these steps don’t resolve the issue, it might help to uninstall and reinstall the BeMore app or check with your hearing care provider for any firmware updates on your hearing aids.

If you're comfortable sharing, can you describe exactly what functionality isn't working despite the location and blue tube showing up? That way I can tailor the next steps better.

Also, if you’d like, I can pull up detailed guides or videos for your specific issue. Let me know! Here is a relevant guide from the manufacturer with similar troubleshooting steps 1.

Are you satisfied with the solution I provided so far?

App is working, but hearing aids are dead. New batteries fitted and terminals cleaned

Thanks for clarifying that your BeMore app is connected but the hearing aids themselves are not working even after fitting new batteries and cleaning the terminals.

Since you've already done the basics—new batteries and cleaned contacts—let's try some additional steps to get your hearing aids powered on and working properly:

1. Power Cycle the Hearing Aids
- Fully open the battery doors and leave them open for about 10 seconds to ensure the hearing aids switch off.
- Then, close the battery doors firmly to turn them back on. This “power cycle” can reset the hearing aids. Make sure you hear or feel the hearing aids turn on.

2. Check Battery Orientation
- Confirm that the batteries are inserted with the correct polarity (+ and -). Sometimes batteries can fit but not make proper contact if oriented incorrectly.

3. Try a Different Brand or Batch of Batteries
- Occasionally, batteries from the same batch can be defective. Trying a fresh pack from a reliable brand can help rule this out.

4. Make Sure No Battery Pull Tabs Remain
- New batteries sometimes come with a pull tab covering the contact that you need to remove before inserting.

5. Re-establish Bluetooth Connection (if needed)
- Even though the app shows connected, try turning off your hearing aids by opening the battery doors, then closing to turn on.
- On your iPhone, go to Settings > Bluetooth, forget the hearing aids, then re-pair with the BeMore app. This can help if the aids are on but not communicating fully.

6. Check for Firmware Updates
- Sometimes hearing aids need firmware updates after battery changes or app updates. Open the BeMore app and look for update prompts or check with your audiologist.

If after all this your hearing aids still remain dead, it's possible there might be an internal issue such as a hardware fault, and you may need to contact your hearing care professional or the manufacturer’s support for repair or replacement.

For additional help, here is a quick troubleshooting video for the BeMore app and hearing aids that might cover some tips for battery-related issues: Troubleshooting the BeMore app - YouTube[1].

Would you like assistance walking through any of those steps or help with the Bluetooth re-pairing process? Are you satisfied with this solution so far?