[BeMore] App Not responding

J
John Rowe
3 months ago In BeMore
App Not responding

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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3 months ago

Hi there! I understand your BeMore app is not responding on your Android 10 device with WebKit browser. Let's work through this together to get it working smoothly again.

To start, could you please tell me:
- When exactly do you see the "not responding" issue? (e.g., on launch, when connecting to hearing aids, or during usage)
- Have you tried restarting your phone or closing and reopening the app?
- Is your Bluetooth on and connected to your hearing aids properly?

Meanwhile, here are some initial steps that often help fix app responsiveness issues on Android devices:

1. Force stop and restart the BeMore app:
- Go to Settings > Apps > BeMore.
- Tap Force Stop to shut the app completely.
- Then open the app again to see if it responds.

2. Clear the app cache:
- In the same app info screen, tap Storage.
- Tap Clear Cache. This removes temporary files which can cause glitches.
- Try reopening the app afterward.

3. Check Bluetooth connection:
- Make sure Bluetooth is enabled on your phone.
- Go to Settings > Connections > Bluetooth.
- Ensure your hearing aids are paired and connected. If not, pair them again.

4. Restart your phone:
- A simple reboot can clear temporary issues affecting apps.

If the app is still not responding after these steps, the next step would be to:
- Clear app data (note: this resets your app settings).
- Reinstall the BeMore app from the Google Play Store to ensure you have the latest version.

Please try these and let me know how it goes. If you provide more details about the issue timing, I can guide you more precisely!

Are you satisfied with the solution I provided so far?

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