[CloudEdge] IeGeek battery camera new install, Hold To Talk does not work in APP, says "Authorization Required"

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Timothy Gates
1 year ago In CloudEdge
ieGeek battery camera new install, Hold To Talk does not work in APP, says "Authorization Required"

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Emily Roberts

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1 year ago

To resolve the issue of the "Hold To Talk" feature not working in the CloudEdge app for your ieGeek battery camera, where it states "Authorization Required," follow these steps:

1. Check Notification Permissions:
- Access your device's Settings.
- Navigate to Apps or Applications.
- Find and select the CloudEdge app.
- Ensure that notifications are enabled. If not, turn on all relevant permissions, including microphone access for voice functions.

2. Verify Push Permissions:
- In your device's Settings, locate Privacy or App Permissions.
- Confirm that the CloudEdge app has permission to send push notifications. This is crucial for it to function properly.

3. Reboot Your Device:
- Restart your smartphone to refresh the app’s permissions and system settings. Sometimes, a simple reboot can resolve authorization issues.

4. Update the App:
- Go to the App Store (iOS) or Google Play Store (Android).
- Check for updates to the CloudEdge app. If an update is available, install it, as updates often contain bug fixes and improvements for features like "Hold To Talk".

5. Power Cycle the Camera:
- Turn off the camera, wait for about 10 seconds, and then turn it back on. This can help refresh the camera's internal settings.

6. Reset the Camera:
- If the problem persists, consider resetting the camera. Locate the RESET button on the device, hold it for 4-5 seconds until the indicator light shows a red flashing signal. After this, reconnect the camera to your Wi-Fi network, ensuring that only 2.4 GHz bands are used, as they often provide better compatibility for these devices - learn more.

7. Reinstall the App:
- If none of the above solutions work, uninstall the CloudEdge app from your device.
- After uninstalling, reinstall the app from the App Store or Google Play Store. This can often resolve persistent issues related to app functionality.

8. Contact Support:
- If you continue to encounter difficulties, reach out to ieGeek customer support for dedicated assistance. They may provide specific solutions based on your camera model and software version - learn more.

Following these steps should help you restore functionality to the Hold To Talk feature on your ieGeek battery camera.

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