[GB News] 3 times I have changed my password 50 times at least your catcha , it doesn’t work

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Peter Hofmann
9 months ago In GB News
3 times I have changed my password 50 times at least your catcha , it doesn’t work

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi there! I understand you've been having trouble with the GB News app password reset CAPTCHA not working, even after multiple attempts and password changes. That's definitely something we want to get sorted out for you.

To help me assist better, could you tell me if:
- You're using the app or a browser to reset the password?
- Are you seeing any specific error message with the CAPTCHA?
- Have you tried these already: refreshing the page, clearing your browser/app cache, or disabling any VPN or ad blockers if you use them?

In the meantime, here's a step-by-step approach we can try to fix the CAPTCHA issue on your iPhone with iOS 18.6:

1. Refresh the Password Reset Page: Sometimes the CAPTCHA can glitch, so do a quick page refresh and try again.

2. Clear Cache and Cookies for Safari (or your browser):
- Go to Settings > Safari.
- Tap Clear History and Website Data.
- Confirm the action.
Then reopen the page and retry.

3. Check Cookies and JavaScript Settings:
- Still in Settings > Safari, ensure Block All Cookies is turned off.
- Confirm JavaScript is enabled (usually enabled by default).

4. Disable VPN or Proxy (if applicable): VPNs can sometimes interfere with CAPTCHA validation.

5. Restart Your iPhone: Simply rebooting can clear temporary glitches.

6. Try a Different Network: Switch from Wi-Fi to cellular data or vice versa to rule out network issues.

7. Update the GB News App or iOS: Make sure both your iOS and GB News app are up to date.

If you are using the app and still stuck, try uninstalling and reinstalling it to clear any corrupted data.

If none of these solve it, please let me know exactly what happens when you attempt the CAPTCHA (e.g., error messages, stuck loading screens) and I can guide you through more advanced troubleshooting or escalate it to our technical team.

Are you satisfied with this solution to start with? I'd be happy to walk you through any step or provide further help!

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