Securus Support Forums

The Securus Mobile app now requires iOS 14.0 or higher

  • All
  • Today
  • Week
  • Month
  • Year
  • All
  • Solved
  • Pinned
  • Closed
  • Most Likes
  • Most Comments
Solved & Closed
A
Amanda
avatar
2 Points 0 Followers
Amanda
3 months ago In Securus

Inmate could not hear me this morning on our video call

3
2
205
M
Mark Strickland
avatar
4 Points 0 Followers
Mark Strickland
4 months ago In Securus

App won’t open

5
0
128
E
Elizabeth Condrey
avatar
2 Points 0 Followers
Elizabeth Condrey
4 months ago In Securus

It won’t open and just goes back to home screen

3
0
181
C
Cheryl King
avatar
2 Points 0 Followers
Cheryl King
5 months ago In Securus

Can’t log in

3
0
185
A
Ava Brooks
avatar
2 Points 0 Followers
Ava Brooks
5 months ago In Securus

when I put in my username and passcode that saved in there, it just says error right in front of my username and password

3
0
218
T
Tammy Thomas
avatar
2 Points 0 Followers
Tammy Thomas
5 months ago In Securus

Login

3
0
195
J
John Berg
avatar
2 Points 0 Followers
John Berg
7 months ago In Securus

Can’t schedule a session. Always says technical issue try later. Tried reset on iPhone and app

3
0
259
J
John Berg
avatar
2 Points 0 Followers
John Berg
7 months ago In Securus

Every time I try to get a session it says technical issues try later. I’m desperate!

3
0
336
M
Marjoria owens
avatar
4 Points 0 Followers
Marjoria owens
8 months ago In Securus

Every time I try to log into my securus app it loads for a bit then it says error having trouble

5
0
512
M
Martha Archibald
avatar
2 Points 0 Followers
Martha Archibald
10 months ago In Securus

On my pre paid phone account , after I receive phone calls, my balance stays the same.Does not change

3
0
301
A
Arlene
avatar
2 Points 0 Followers
Arlene
1 year ago In Securus

Trying to add money to inmate account and I keep getting match not found or error or bad result

3
0
407
C
Cathlien Köken
avatar
24 Points 0 Followers
Cathlien Köken
1 year ago In Securus

Not receiving any messages since 2 days now

25
0
1150
M
Margie Vanwinkle
avatar
4 Points 0 Followers
Margie Vanwinkle
1 year ago In Securus

Won't let me purchase my stamps

5
0
1097