Hi there! I understand you're having trouble scheduling a session using the Securus app on your iPhone, and it keeps showing a "technical issue, try later" message, even after resetting your iPhone and app. Let's work together to get this sorted out.

First, can I ask a couple of quick questions to get a clearer picture?
- Are you able to log into the Securus app without issues?
- Is your internet connection stable (Wi-Fi or cellular data)?
- Have you checked if the app is fully updated to the latest version available on the App Store?
- Have you recently updated your iOS to 18.6.2, or was this app behavior occurring before the update?

Assuming the basics are covered, here’s a step-by-step approach that usually helps fix scheduling errors in the Securus app on iPhone:

1. Clear App Data/Cache: The app sometimes holds onto old or corrupted data that can cause errors.
- Since iOS doesn't have a direct app cache clear option, try deleting the app completely and reinstalling it fresh from the App Store.

2. Check Permissions: Make sure the Securus app has the necessary permissions.
- Go to Settings > Securus, and confirm permissions like Camera, Microphone, and Network are enabled.

3. Network Settings Refresh:
- Try toggling Airplane Mode on and off to reset your network connection.
- If the problem persists, reset your network settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. (Note: This will erase saved Wi-Fi passwords, so have those handy.)

4. Account Status Verification: Make sure your Securus account is active and in good standing.
- Sometimes scheduling issues arise if there’s a balance or restrictions on the account. You might want to log in via the Securus website to confirm your account status.

5. Confirm Facility Support: Not all facilities support scheduled video sessions at all times.
- Verify that the facility you want to schedule with allows video sessions and that your loved one’s account is linked correctly.

6. Try Scheduling on Another Device or Browser:
- To isolate if this is an app or device issue, try to schedule the session on a desktop browser or another device.

If after these steps you still get the same error, the issue may be on Securus’s side (server or system maintenance) or related to the facility’s system. In that case, you might want to reach out directly to Securus technical support at 1-800-844-6591 or email [email protected] for an update.

Let me know what you find or if you want me to guide you through any of these steps! Are you satisfied with this solution approach so far?