Hi there! I understand you had an issue this morning where the inmate couldn't hear you on your video call through the Securus app. I'd be happy to help get this sorted out.

To start, can you tell me if you were using the Securus Mobile app on your iPhone running iOS 18.6? Also, did you notice if the problem was a one-way audio issue—meaning you could hear the inmate, but they couldn't hear you—or was the audio completely off both ways? Any additional details like whether the app was updated recently or if the issue happens consistently or just once in a while will help too.

Meanwhile, here are some initial steps we can try:

1. Check Microphone Permissions
- On your iPhone, go to Settings > Privacy & Security > Microphone.
- Ensure the toggle for the Securus app is turned on so it has access to your microphone.

2. Restart the App and Device
- Close the Securus app fully and reopen it.
- If that doesn't help, try restarting your iPhone.

3. Check Network Connection
- Make sure your internet connection (Wi-Fi or cellular) is strong and stable.

4. Update the App
- Visit the App Store and confirm the Securus Mobile app is updated to the latest version.

If the issue persists despite these steps, it may be related to the passcode format or network issues within the facility causing one-way audio, which sometimes happens1.

Let me know how those initial steps go and if you need further guidance!