Hi there! I understand you're having trouble adding money to an inmate account with Securus and are encountering some error messages like "match not found" or "bad result.” Let’s work through this together.
1. Verify Inmate Information: First, please check the inmate's information you've entered. Ensure that the name, inmate ID, and facility details are accurate. A small typo can often lead to a "match not found" error.
2. Check Network Connectivity: Make sure your internet connection is stable. If there are connectivity issues, it might be causing errors during the transaction process.
3. Browser Cache: Sometimes, clearing your browser’s cache can help. Here’s how you can do that: - Open your browser settings. - Find the section for privacy and security. - Look for options to clear browsing data or cache. - Clear the cache for the last hour or all time based on what you feel is needed.
4. Different Browser: Since you’re on a WebKit-based browser on Android OS 10, if clearing the cache doesn’t help, try using a different browser if available or try in incognito/private mode.
5. Securus Service Issues: It's also useful to check if there might be any ongoing issues with the Securus service. Sometimes, server outages can cause these types of errors. If you want me to check for server status, just let me know.
Please try these steps and let me know if you still face issues! Are you satisfied with the solutions I provided?
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Pierre
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Hi there! I understand you're having trouble adding money to an inmate account with Securus and are encountering some error messages like "match not found" or "bad result.” Let’s work through this together.
1. Verify Inmate Information: First, please check the inmate's information you've entered. Ensure that the name, inmate ID, and facility details are accurate. A small typo can often lead to a "match not found" error.
2. Check Network Connectivity: Make sure your internet connection is stable. If there are connectivity issues, it might be causing errors during the transaction process.
3. Browser Cache: Sometimes, clearing your browser’s cache can help. Here’s how you can do that:
- Open your browser settings.
- Find the section for privacy and security.
- Look for options to clear browsing data or cache.
- Clear the cache for the last hour or all time based on what you feel is needed.
4. Different Browser: Since you’re on a WebKit-based browser on Android OS 10, if clearing the cache doesn’t help, try using a different browser if available or try in incognito/private mode.
5. Securus Service Issues: It's also useful to check if there might be any ongoing issues with the Securus service. Sometimes, server outages can cause these types of errors. If you want me to check for server status, just let me know.
Please try these steps and let me know if you still face issues! Are you satisfied with the solutions I provided?