Hi there! I see you're having trouble logging into your Securus app—it loads for a while and then shows an error message. I'd love to help you get this sorted out.

To start, could you tell me if you’ve already tried any steps like restarting the app or checking your internet connection? Also, do you get a specific error message or code, or does it just say "error having trouble"?

Meanwhile, here are some simple things we can try:

1. Check Your Internet Connection: Make sure your Android device running Android 10 has a stable Wi-Fi or mobile data connection. Sometimes poor connectivity can cause loading errors.

2. Clear the App Cache and Data:
- Go to your device Settings > Apps > find Securus > Storage > then tap Clear Cache and Clear Data.
- This clears corrupted temporary files without uninstalling the app.

3. Update or Reinstall the App:
- Ensure you have the latest version of the Securus app from the Google Play Store.
- If it’s updated and still not working, try uninstalling the app completely and reinstalling it.

4. Check Login Credentials: Carefully verify that your username and password are correct; sometimes errors happen if there’s a typo or forgotten password.

5. Restart Your Device: A quick reboot can clear cached network or app data that might be causing problems.

If you’ve already done some of these, please let me know, and we can explore more advanced steps or check for any ongoing server issues.

Would you like to try these now? If you encounter any trouble following the steps, I’m here to guide you through each one.

Every time I try to log into my securus app it loads for a bit then it says error having trouble

Thanks for sharing that. Since the Securus app loads for a bit and then shows an "error having trouble" message, let's go over some targeted troubleshooting based on common causes:

1. Verify Your Credentials: Double-check your username and password for any typos. Incorrect login details often cause errors during sign-in.

2. Clear App Cache and Data: Go to your Android device’s Settings > Apps > Securus > Storage, then tap Clear Cache and Clear Data. This removes any corrupted temporary files that may block login.

3. Check Internet Connection: Confirm that your device has a strong, stable connection via Wi-Fi or mobile data. Fluctuations or weak signals can interrupt the login process.

4. Update or Reinstall the App: Make sure your Securus app is updated to the latest version from Google Play Store. If the problem persists, uninstall and reinstall the app to refresh all files.

5. Accept Terms and Conditions: Sometimes, the app may require accepting updated terms or privacy policies before logging in. Try logging in through the website to ensure you're not being blocked by pending agreements.

6. Use Forgot Password Option: If credential issues are suspected, try resetting your password through the app or website.

7. Restart Device: A simple reboot can sometimes resolve lingering connection or app conflicts.

If after these steps the error continues, it might be related to server-side issues or account-specific problems. In that case, contacting Securus support at 972-734-1111 (mobile) or 1-800-844-6591 (landline) can help escalate your case and check for backend issues1 2 3 4.

Would you like me to walk you through any of these steps in more detail? Are you able to try clearing the cache and data first and see if that helps?