Hi there! I'm sorry to hear you're having trouble starting a session with the Securus app. Let's work through this together. When you say it shows "technical issues, try later," does this happen right after you open the app, or when you try to start a specific session like a video visit or messaging? Also, have you noticed if this happens only on your iPhone, or on other devices too?

Once I understand a bit more, I’ll guide you through some steps to fix this.

In the meantime, here are a few quick checks for your iPhone running iOS 18.6.2:

1. Check Your Internet Connection: Ensure you have a stable Wi-Fi or cellular data connection.
2. Restart the App: Close the Securus app completely (swipe it away from the app switcher) and then reopen it.
3. Update the App: Visit the App Store and see if there's an update available for the Securus app.
4. Restart Your iPhone: Sometimes a simple restart clears temporary glitches.

If these don't help, we can try clearing some data or checking your app permissions next. Could you let me know if you’ve tried any of these so far? Also, are you seeing this message with every session attempt, or only at certain times?

I’m here to help get you connected!