[Securus] Can’t log in

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Cheryl King
5 months ago In Securus
Can’t log in

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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5 months ago

Hi there! I see you're having trouble logging into the Securus app on your iPhone with iOS 18.7. I’d be happy to help you get this sorted out. Could you tell me a bit more about what's happening when you try to log in? For example, are you getting an error message, or does it just keep loading? Also, have you tried any steps to fix it already?

Meanwhile, here are some general steps to try with login issues on the Securus app:

1. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.
2. Verify your login credentials: Carefully re-enter your username and password, watch for any typos or case sensitivity.
3. Reset your password: If you suspect the password is the issue, use the “Forgot Password” option in the app to reset it.
4. Clear app cache or reinstall the app: On iPhones, you can delete the app and reinstall it from the App Store. This ensures any corrupted data is removed.
5. Check for app updates: Make sure you have the latest version of the Securus app installed.
6. Restart your iPhone: Sometimes a simple restart clears temporary glitches.

If these don’t resolve the problem, please share any error messages or what you see on the screen, and I can guide you through more specific fixes.

Are you able to try these steps and let me know what happens?

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