Hi there! I see you’re having trouble opening the Securus app on your iPhone with iOS 18.6. Let’s work through this together.

Can you tell me a bit more about what happens when you try to open the app? Does it crash immediately, freeze on a certain screen, or just fail to launch altogether? Also, have you tried any steps so far, like restarting your phone or reinstalling the app?

Once I have those details, we can start with some straightforward fixes:
1. Restart your iPhone: Sometimes, a simple reboot clears minor glitches.
2. Check your internet connection: The app needs a stable connection to load. Try switching between Wi-Fi and cellular data.
3. Update the app: Go to the App Store and make sure you have the latest version of the Securus app installed. Updates often fix bugs that cause crashes.
4. Reinstall the app: Uninstall the Securus app, then reinstall it from the App Store to clear any corrupted data that might be blocking it from opening.

If you’ve tried these already, or the app still won’t open, we can dive into some more advanced options like checking your device storage or making sure your iOS version is compatible.

How does this sound? Let me know what you’ve tried, and I’ll guide you further.

All comes on for 30 seconds are so and then goes off

Thanks for sharing that detail—the app turning on for about 30 seconds and then shutting down suggests it might be crashing shortly after launch.

Here’s a plan to try next:

1. Force close and restart the app:
- Swipe up from the bottom of your iPhone screen and pause in the middle (or double press the Home button if your iPhone has one) to open the app switcher.
- Find the Securus app and swipe it up to close it completely.
- Then open the app again to see if it runs longer.

2. Check for app updates:
- Open the App Store, tap your profile image on the top right, scroll to see if the Securus app has an update pending.
- Install any available update.

3. Clear storage/cache indirectly:
Unfortunately, iOS apps don’t let you clear cache easily, but reinstalling can help:
- Delete the Securus app from your device.
- Restart your iPhone.
- Reinstall the app fresh from the App Store.

4. Check your device storage and free up space:
- Go to Settings > General > iPhone Storage and make sure you have enough free space (at least a few GB recommended).
- If storage is tight, try removing unused apps or large files.

5. Check for iOS compatibility:
You’re on iOS 18.6, which is quite recent. Typically, apps update to support the latest iOS, but if you’re on beta or a lesser-known build, that might affect stability.

6. Test your internet connection:
Since Securus apps often require connectivity for login and data, switch between Wi-Fi and cellular data to see if poor or unstable connection triggers the crash.

7. Look for service issues:
Sometimes, the app might crash due to temporary server problems. Several users have reported app crashes lately on forums, so it's worth checking Securus' official social media or status pages for any announcements.

If after all this the app still shuts down after 30 seconds, it could be a bug affecting multiple users. In that case, contacting Securus customer support directly or checking for app updates addressing this issue might be necessary.

Would you like me to guide you through any of these steps? Or have you tried some already?