Hi! Thanks for reaching out about your trouble with the payment in the DreamFace app. I want to get this sorted out with you as smoothly as possible.

To start, can you tell me a bit more? When you say "it does nothing" after choosing the payment amount, do you mean the app doesn’t respond at all (no loading spinner, no error message), or does it freeze or crash? Also, are you connected to Wi-Fi or cellular data when trying to make the payment? Sometimes network issues can interfere with payments.

While I wait for those details, here are some initial steps that often help with payment issues on iOS apps:

1. Restart the App: Double-tap the Home button or swipe up from the bottom (depending on your model) to bring up the app switcher, then swipe the DreamFace app away to close it fully. Reopen it and try the payment again.

2. Check Internet Connection: Make sure your iPhone has a stable internet connection. You can try opening a webpage in Safari to verify.

3. Update the App: Go to the App Store, tap your profile picture, scroll down to see if there’s an update for DreamFace, and install it if available.

4. Restart Your Phone: Sometimes a quick restart can resolve temporary glitches.

5. Check Payment Settings: Ensure your Apple ID payment method is valid and up-to-date in your iPhone Settings > your name > Payment & Shipping.

If after these steps it still doesn't respond, the issue might be more specific, possibly linked to the app’s backend or account status. In that case, you can contact DreamFace support directly by emailing them at [email protected], including your User ID if you have that handy. They may be able to investigate whether there’s a known issue or problem with your account4.

Let me know how these steps go, and if no change, we can explore deeper troubleshooting together. Are you connected via Wi-Fi or cellular right now?

I’ve done all the above, I should back up and say there’s no prompt after I pick payment method. It does nothing it lightens up and that’s it.

Thanks for the extra details—that's really helpful. Since the app just brightens the button but doesn't show any prompts or move forward after you select the payment method, despite having tried the basic fixes, it sounds like it might be an app glitch or a backend issue specifically related to payment processing.

Based on similar reports, here’s what I recommend next:

1. Check if the App Has Any Pending Updates or Announcements
Sometimes developers release quick fixes or acknowledge payment issues. Double-check the App Store for updates or look at the DreamFace social media channels or support pages to see if they mention any ongoing issues.

2. Reinstall the App
Delete the DreamFace app completely from your iPhone. Then, reinstall it fresh from the App Store. This can clear out any corrupted files causing the payment button to misbehave.

3. Try Using a Different Payment Method
If possible, try changing your Apple ID payment method temporarily to another valid card or payment option, then attempt the purchase again.

4. Contact DreamFace Support Directly
Because payments in their app are handled by third-party processors, and this issue can sometimes be account-specific or server-side, it's a good idea to reach out to DreamFace support. You can email them at [email protected]. Share your User ID and describe the issue (including that the payment button brightens but doesn’t progress). They can check if there's a problem with your account or their payment system2 9.

5. Watch for Community Solutions
There is a YouTube video explaining a glitch fix for DreamFace which might be useful: YouTube glitch fix video. It could have some additional tips specific to payment or app responsiveness1.

If after trying these you still face the same problem, please let me know. We can then explore more advanced troubleshooting or escalate it for you.

Does that sound like a plan? Would you like me to help draft the support email for you?

It hasn’t even given me the chance to add a payment method. It literally gives the amount or monthly yearly. I picked the week amount as I’d like to try it first and it up and that’s it.

Thanks for clarifying that the app doesn't even let you add or choose a payment method—it just shows subscription options (weekly, monthly, yearly), you pick one, and then the button lights up but nothing more happens. That helps narrow it down.

Because the app should normally redirect you to Apple’s in-app purchase flow where you confirm or add payment details linked to your Apple ID, this suggests the app isn’t properly triggering that process.

Here are some tailored steps for your iOS 18.6.2 iPhone to try:

1. Verify Apple ID Payment Settings
Go to Settings > [your name] > Payment & Shipping on your iPhone. Confirm that you have a valid payment method added there. If none or expired, add or update one. This is required for in-app purchases to proceed.

2. Try Making Any Purchase in Another App
Open a different app that uses in-app purchases (like a game or utility) and see if you can complete a small purchase or trial. This tests whether your Apple ID payment system is working properly.

3. Sign Out and Back Into Apple ID
- Go to Settings > [your name], scroll down, and tap Sign Out.
- Restart your phone.
- Sign back in with your Apple ID and try DreamFace again.

4. Reinstall the DreamFace App
Delete the app fully, reboot your iPhone, then reinstall it from the App Store. Sometimes clean reinstall fixes the in-app purchase flow glitches.

5. Check for iOS Updates
Sometimes, even minor iOS updates patch bugs with in-app purchase frameworks. Go to Settings > General > Software Update and make sure you’re on the latest iOS version.

6. Reset Network Settings (Optional)
If network settings are corrupted, that might block communication with Apple’s purchase servers. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (note: this will erase Wi-Fi passwords, so have them handy).

If after doing these, the app still doesn’t move past the purchase selection screen, it’s likely a bug in the app itself or an account-specific issue tied to DreamFace’s connection to Apple’s payment system.

In that case, contacting DreamFace support directly at [email protected] is important. You can include the details: iPhone model, iOS version (18.6.2), the exact issue (selecting subscription option lights the button but no further prompts happen), and steps you’ve tried.

Please let me know which of these you’ve tried or if you want me to guide you through any of the steps—I’m here to help! Are you comfortable checking your Apple ID payment method first?

I’ve downloaded the app, I proceed to open the app. Choose the amount of money I would like to pay and it does nothing.