Hi there! I see you're experiencing a stuck or jammed video in DreamFace Pro Avatar 2’s lip sync feature, and it’s been waiting for about 40 hours. That sounds like quite an unusual delay. To make sure I can best assist you, could you please let me know a few details?

1. Are you uploading a new video for lip sync or trying to reprocess an existing one?
2. Have you noticed any error messages or just the process seems frozen?
3. What format and size is your video file? Sometimes large files or unsupported formats can cause delays.
4. Have you tried refreshing the app or restarting your device since it got stuck?

Meanwhile, here’s a step-by-step guide to try resolving this:

1. Check Internet Connection: Since the process is cloud-based AI processing, a stable internet connection is necessary. Make sure there are no connectivity issues.

2. Clear Cache and Cookies: On your WebKit browser, clearing cache and cookies can resolve stuck processes:
- Go to browser settings → Privacy → Clear browsing data (choose cache and cookies).

3. Try a Different Browser or Incognito Mode: Sometimes extensions or cached data interfere. Testing in incognito or a different browser can isolate this.

4. Re-upload the Video: If possible, try uploading the video again, but ensure it’s within the recommended format (usually MP4) and size limits mentioned by DreamFace.

5. Check DreamFace Status or Updates: Sometimes delays happen due to server issues or app updates. You can visit the official site or their social media to see if there are ongoing issues.

6. Update or Reinstall App: If you are using a DreamFace app besides the web version, update or reinstall it.

If these don’t help, there might be a server-side issue or a bug with Pro Avatar 2 lip sync processing. In that case, I recommend contacting DreamFace support directly at [email protected] or [email protected], providing your video details and issue duration.

Would you like me to guide you through any of these steps right now? Or do you have other specifics about what you’ve already tried?

Thank you so much. I contacted [email protected], as I was told to do so before, and did not get an auto reply or any reply and still waiting 30 hours later. How long does it take for them to reply or fix. Thank you.

Thanks for letting me know you’ve already reached out to [email protected] and are still waiting for a response 30 hours later. That’s definitely longer than what you'd expect for customer support.

From what I understand, DreamFace’s official contact points also include [email protected] and [email protected] if you want to try reaching out via those as well. Official documentation suggests they do aim to respond within a reasonable time frame, but specific timelines aren’t clearly published publicly5.

User feedback from communities and forums shows some variability in response times, with a few users noting delays extending over days, especially for complex issues1. Unfortunately, there doesn’t seem to be a fixed or guaranteed turnaround time posted.

While waiting on their support:
- Have you tried any alternative contact emails like the ones I mentioned above?
- Also, sometimes checking official social media channels or the app’s notices might reveal system update or outage info that could explain delays.

If you like, I can help draft a follow-up email that summarizes your issue clearly to potentially get more timely attention. Would that be helpful?
Are you satisfied with this info so far?