Hi! I understand you're having trouble with an image uploaded for lip sync in the DreamFace app—it’s stuck and you’re unable to delete or modify it. Let’s work through this together.

First, can you tell me a bit more about what happens when you try to delete or modify the image? For example:
- Do you get any error messages?
- Is the app freezing, or does it just not respond?
- Is your internet connection stable when this happens?

Meanwhile, here are some initial steps we can try, as they often resolve such glitches:

1. Restart the app: Close DreamFace completely and reopen it. Sometimes, a simple restart clears temporary glitches.
2. Check internet connection: Make sure your connection is stable, as uploading and modifying images requires good connectivity.
3. Log out and back in: This can refresh your session and clear stuck items.
4. Clear cache (if possible): In Windows apps, clearing the app cache can help. You can usually do this through the app’s settings or Windows Settings > Apps > DreamFace > Advanced Options > Reset.
5. Try a different image: See if uploading and modifying a different image works. This tests if the issue is with the specific image file.

If none of these work, the problem might be on the server side or with the specific image data being stuck. In that case:
- Try uninstalling and reinstalling the app—this often wipes any corrupted local data.
- Check if there are any app updates available; sometimes new versions fix upload or editing bugs.

If you're still stuck after these, please let me know exactly what the app does when you try to delete or modify; that info helps me guide you further.

Are you ready to try these steps now?

I never downloaded any apps and am doing everything online. I have the pro version.

Thanks for letting me know you’re using DreamFace online with the pro version, not an app. That helps me tailor the steps better!

Since the image is jammed and can’t be deleted or changed through the online platform, here’s what I recommend trying next:

1. Refresh your browser: Sometimes the page might freeze the current state—try a full refresh (press F5 or Ctrl+R).
2. Clear your browser cache: Cached files can sometimes cause stuck items. To clear cache in WebKit browsers on Windows:
- Press Ctrl+Shift+Delete
- Select to clear cached images and files (you can leave other things unchecked)
- Click “Clear data”
3. Try a different browser or private/incognito mode: This can help rule out browser-specific issues.
4. Log out and back in to your DreamFace account: This refreshes your session on the server side.
5. Check if the pro version’s online interface has a specific “manage uploads” or “media library” section: Sometimes, managing stuck files there works better than within the editing screen. You can find such options under tools or gallery sections in the DreamFace website (https://tools.dreamfaceapp.com/ or https://dreamfaceapp.com/gallery).
6. If none of the above works, try re-uploading the image with slight edits or a different file format (JPEG, PNG) to see if you get a fresh working version.

If you want the official user guide for the online pro version, DreamFace’s main site (https://dreamfaceapp.com/) includes AI tools and features descriptions which can help explore available functions1 1.

Please try these steps and tell me what happens when you try them—especially if the error or stuck image remains. That way, I can assist more directly!

At this time I now have two going they are both less than a minute clips

Thanks for sharing that you now have two clips going, both under a minute. Just to make sure I understand: Are these two separate lip sync clips created from different images or from the same image? And is the issue that one or both are stuck or uneditable like your original problem?

If you want to manage multiple clips online in DreamFace, the platform does support working with short AI-generated videos (less than a minute is common for lip syncs). Usually, you should be able to switch between or delete individual clips in your project or gallery area.

Here’s what you can try going forward:

1. Go to the Gallery or My Projects section on the DreamFace online interface (https://dreamfaceapp.com/gallery or https://dreamfaceapp.com/) where your clips are listed. This is often where you can delete or manage multiple videos at once.

2. Select the specific clip you want to delete or edit. Look for options like a trash icon or “delete” button.

3. If the clips are stuck again, try the browser refresh and cache-clear steps I mentioned earlier, just to rule out temporary loading glitches.

4. Upload new clips with slightly different video or image files if you need replacements.

If managing two clips is causing performance issues on your web browser, you might also try working on just one clip at a time, closing others.

DreamFace Pro gives you the flexibility to create multiple lip sync videos efficiently but managing them through the online gallery is key.

If you want to see how others use the DreamFace AI lip sync for short clips, here’s a review that covers unlimited AI lip syncs under 1 minute with the pro plan for reference: DreamFace AI Lip Sync Review: What Works (and What Doesn't!)[1]

Can you confirm if you’re able to access and manage your clips in the gallery? Or if the jammed image issue still affects any of the two clips? That will help me guide you next.

I uploaded a 90 mb version of the same image to try that. The first was much larger. And the ones in process have no garbage can to delete them. The images that the lip sync is done can be deleted.

Thanks for the added details. It sounds like the issue is specifically with images or clips that are still "in process"—these don’t have a delete (trash can) option, unlike completed lip sync videos which you can delete freely. Also, uploading a 90 MB version instead of a larger file didn’t resolve the problem for the clips still processing.

Here’s what I recommend given this situation:

1. Processing Time: Sometimes larger or complex images take longer for the AI to generate the lip sync video fully. The “in process” clip might not be deletable because the system is still working on it. Try waiting a bit longer—often up to several minutes depending on server load and image size.
2. Check Upload Limits: Although you uploaded a 90 MB image (which should typically be acceptable), DreamFace may perform better with images around or below 50 MB for faster processing. If possible, try compressing the image or reducing resolution slightly before upload.
3. Cancel or Refresh: If the system allows, look for a “cancel processing” or “stop job” action either on your project or upload screen. If none is visible, refreshing your browser after some wait can help clear stuck processing tasks.
4. Use Different Image Formats: Try JPEG instead of PNG or vice versa, sometimes file type affects processing.
5. Contact Support Directly: Since this seems like a backend processing state issue (stuck jobs without delete options), the DreamFace team might need to intervene if the job hangs indefinitely. You can reach them at [email protected] or [email protected] and explain the stuck clip situation.
6. Manage Completed Clips: In the meantime, you can clean up completed clips to keep your project tidy.

Given your description, it looks like the system doesn’t allow deleting ongoing processing clips to avoid job interruption or corruption. Patience and possibly reducing image size are your best immediate bets.

If you want more detailed official guidance, DreamFace’s help and upload file guidelines can offer tips on optimal file sizes and formats for smoother processing4.

Are you able to wait a bit longer to see if the processing completes? Or would you like me to help draft a support email explaining the problem to DreamFace’s team?

So sorry it was 90 kb not mb. The larger and first jammed images was 3 mb. And I have been waiting 6 hrs for the first image!

Thanks for the clarification—that helps a lot! A 3 MB image is actually quite small and should normally process fairly quickly, definitely not take 6 hours. A 90 KB image is even smaller and generally fast to process. The long wait you’re experiencing suggests something’s not working right with the processing on the server side, rather than file size alone being the issue.

From what I gathered, DreamFace typically handles image-to-video AI generation efficiently, but extended processing times like this aren’t expected in normal use. It’s possible your job is stuck in the queue or the processing service hit an error on the backend.

Here’s what I suggest as next steps:

1. Clear your browser cache and cookies, then log back into DreamFace to reset your online session—this sometimes clears stuck states.
2. Since the images “in process” have no cancel or delete option, try uploading a different simple image to see if the processing works normally for new jobs.
3. If new uploads are also stuck for a long time, it indicates a server-side problem that only DreamFace’s team can resolve.
4. Contact DreamFace support directly at [email protected] or [email protected] explaining the long processing times and stuck files. Include details like file sizes and how long you’ve been waiting.
<brUnfortunately, there’s no publicly documented fix for stuck processing beyond these user-side steps since the uploading and processing happen on DreamFace’s cloud infrastructure5.
<brIf you want, I can help you draft a message to support outlining the issue clearly. Would you like that? Or are you okay to try the cache clear and fresh upload to test?

Are you satisfied with these steps so far?

I already signed out on one computer and signed in on another. Changed browers. Rebooted my computer. Cleared the catch for the last 24 hours several times. So I likely will need to contact the addresses given above. Thank you for your help!

I see you’re asking about troubleshooting DreamFace app issues related to signing out and signing back in. Since you’re using the online platform on Windows via a WebKit browser, here are some practical tips to help you get past sign-in troubles:

1. Refresh the Page: Sometimes a simple browser refresh can help re-establish the connection needed after signing out and signing back in.

2. Check Internet Connection: Make sure your internet is stable, as intermittent connectivity can cause login problems.

3. Clear Browser Cache and Cookies: Cached data or cookies might interfere with login sessions, so clearing them as you've done is a good step.

4. Try Another Browser or Incognito Mode: This can identify if a browser extension or setting is causing the login issues.

5. Verify Account Credentials: Double-check your login email and password, and if you have trouble logging in, use the password recovery option if available.

6. Contact DreamFace Support: If the issue persists, contacting DreamFace support at [email protected] with your User ID included can help them investigate server-side account issues.

These steps align with common DreamFace login troubleshooting suggestions found in forums and on their official channels1 4.

If you want, I can also help you draft a message to support outlining your specific login issue. Are you experiencing error messages when signing back in, or is the login screen not responding at all? That info can help me tailor advice further.

Sorry for the misunderstanding I have no problem with signing in. I was just letting you know I signed in on another computer to see if that would solve the jam and things were still jammed!

Thanks for clarifying that signing in works fine and that you have already tried switching computers, browsers, and clearing cache without success. Given that the jammed images or clips remain stuck even after all those solid troubleshooting steps, it strongly points to an issue on DreamFace’s server side or with the processing queue for your account.

Since the “in process” clips don’t offer an option to delete or cancel, and no usual fixes have helped, the best path forward is to contact DreamFace support directly. You can email them at [email protected] or [email protected], describing:

- The persistent stuck clips/images still “in process” for many hours
- The file sizes you uploaded (3 MB and 90 KB)
- The troubleshooting steps you’ve done so far (different PCs, browsers, cache clears)
- That you have the pro version and are accessing online via WebKit on Windows 10

DreamFace’s team has the ability to check your account’s processing queue or clear stuck jobs from their backend, which isn’t something users can do themselves4 1.

In the meantime, I recommend avoiding uploading new large images to prevent further queue clogging until they resolve the issue.

If you want, I can help you draft a clear message to support to ensure all relevant details are included—just let me know! Otherwise, please reach out to them and keep me posted on their response.

Are you satisfied with this plan?

Yes, give me a draft of what I should share. Thank you

Certainly! Here's a clear and concise draft you can send to DreamFace support explaining your situation:

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Subject: Stuck Image Processing and Unable to Delete "In Process" Clips – Pro Version, Online Platform

Dear DreamFace Support Team,

I hope you are well. I am a Pro user of the DreamFace online platform, accessing it via a WebKit browser on Windows 10.

I am experiencing an issue where images I upload for lip sync videos get stuck "in process" for many hours (currently over 6 hours) and I am unable to delete or cancel these ongoing tasks. Specifically:

- The first image that jammed was about 3 MB in size.
- Another image I uploaded later was 90 KB.
- Both uploads remain stuck processing even after hours.
- While completed lip sync clips in my gallery can be deleted, clips or images still processing do not show any delete or cancel option.
- I have tried accessing my account from different computers, using different browsers, clearing cache, logging out and back in, and restarting my devices, but the problem persists.

Could you please assist in clearing these stuck processing jobs from my account? Additionally, if there are any recommended best practices for file size, format, or uploading that could help avoid this issue, I would appreciate your guidance.

Thank you very much for your help and support.

Best regards,
[Your Name]
[Your DreamFace Account Email]

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Feel free to customize with your name or any extra details you'd like to share. Let me know if you want me to adjust the draft further! Are you satisfied with this message template?

Yes, very nice.

Sure! Here's a summary of DreamFace app reviews and features based on recent info:

DreamFace is a popular AI-powered video generator app that animates still photos, including lip sync capabilities. It has received very positive ratings on both Apple’s App Store (4.9 stars from over 12,500 reviews) and Google Play Store (4.8 stars from over 275,000 reviews), praised for its ease of use and effective animation tools1 2.

Key features include:
- Animating pictures to "sing and dance," effectively bringing photos to life
- Text-to-speech conversion to add voiceovers
- Avatar creation and facial feature modifications
- Fast and reliable video generation with minimal lag or glitches, ideal for content creators and marketers4 5 7.

Users find DreamFace’s interface user-friendly and appreciate the charm its animations add to static images. However, some reviews mention that while many tools work well, certain features like text-to-video may not meet expectations fully3 10.

Overall, DreamFace is considered one of the best AI video generators available in 2025 for turning photos into lively videos with lip sync. It supports both casual users and professionals with its powerful yet accessible tools6 8 9.

If you'd like, I can help you explore specific features or guide you on how to use DreamFace effectively! Are you interested?

Yes show me.

Great! Let me walk you through some of the main features and insights from DreamFace app reviews so you get a clear picture of how it works and what to expect.

DreamFace is an AI-powered video generator that takes still photos and animates them, particularly with lip sync features that make faces in images appear to speak or sing. It’s praised for being simple to use and effective, especially when it comes to lip syncing accuracy—something other similar apps sometimes struggle with1 2.

Users highlight that DreamFace gives a good balance between affordability and features, offering a fair amount of free usage before any paid subscription is needed. The app supports text-to-speech and avatar creation, allowing you to add voice overs or modify facial features for more personalized results9.

On the flip side, some reviews and discussions note that while most tools work well, certain features like the text-to-video function are less impressive and can yield mediocre results4 8.

Overall, DreamFace is favored for its user-friendly interface and solid AI animation capabilities, making it a top choice in 2025 for turning photos into lively, lip-synced videos. It’s well-suited for content creators and casual users alike who want to animate images quickly without complex editing tools7 10.

If you want, I can help you explore specific features or show you how to use DreamFace effectively for your projects. Just let me know what interests you most!