Hi! I understand that sometimes the video links you send via email from DreamFace play fine, but other times they don’t play at all. Let’s see if we can figure out why this is happening and get it sorted out.

A few quick questions to help me understand better:
- Are the videos hosted on a particular platform, or are they being sent as direct links from DreamFace?
- When the video doesn’t play, do you get an error message or just a blank screen?
- Are the recipients using a specific email client or device to open the email?
- Have you noticed if this happens with certain videos or links more often than others?

While you check on that, here are some initial steps you can try:

1. Check the Link Format: Sometimes the video link generated might be incomplete or corrupted during copying/pasting. Ensure you are copying the entire URL.
2. Test the Link Yourself: Before sending, open the video link in your browser (WebKit on Windows 10 in your case) to confirm it plays correctly.
3. File/Video Access Settings: If DreamFace uses private or restricted links, recipients might not have permission to view the content unless logged in or given access. Verify if links require authentication.
4. Email Client Compatibility: Some email clients block embedded videos or links for security. Encourage recipients to try a different client or open the link in a browser.
5. Network and Cache: Sometimes network connectivity or browser cache can affect video playback. Clearing cache or trying another network might help.

If these don’t solve it, I can guide you through checking DreamFace’s link-sharing settings or advanced troubleshooting. Let me know what you observe from these initial checks!

Are you satisfied with this approach so far?