[DreamFace] Hello I bought pro plan and now when I logged in its showing like I am on a free plan!!!!!

M
Mia
11 months ago In DreamFace
hello I bought pro plan and now when I logged in its showing like I am on a free plan!!!!!

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hello! I understand that you purchased the Pro plan for DreamFace but when you log in, it still shows that you're on the free plan. Let’s get this sorted out for you.

To help me better assist you, could you please tell me:

1. How long ago did you purchase the Pro plan?
2. Where did you make the purchase (e.g., Google Play, Apple App Store, website)?
3. Have you seen any receipt or confirmation email for the Pro plan purchase?
4. Are you using the same account/email to log in as the one you used for the purchase?

Meanwhile, here are some initial steps you can try:

1. Log out of your account, then clear your browser cache and cookies, and log back in. Sometimes the plan status doesn’t update immediately due to cached data.
2. Check the app or website settings to see if there’s a section showing your subscription details to confirm your active plan.
3. If you subscribed via an app store, check your subscriptions there to make sure the payment went through and the subscription is active.
4. Restart the device or browser you’re using and try logging back in.

If after these steps it still shows free plan, I can help you look into it further, possibly verifying the subscription status on our side or escalate to billing support.

Let me know more details, and we can get this fixed!

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