Hello! Thanks for reaching out about your PRO plan with DreamFace. I totally understand you’re subscribed but can’t access the no-watermark and HD options in lipsync videos. Let’s get this sorted out.

First, could you please confirm:
- Are you logged into the same account that has the PRO subscription activated?
- Have you tried restarting the app or logging out and back in to refresh your account status?
- Is the app updated to the latest version?

Sometimes those options don’t show up or work if the app isn’t synced properly with your subscription or if the app cache holds stale data.

Here’s a step-by-step to try:

1. Log Out and Log In Again
Go to the settings in the DreamFace app and log out. Then log back in using the account with the PRO plan. This forces the app to re-check your subscription status.

2. Check for App Updates
Visit the app store on your Android device and ensure you have the latest version installed; updates often fix access issues.

3. Clear App Cache and Data
Go to your Android Settings > Apps > DreamFace > Storage, then clear cache and if needed clear data (note clearing data will require logging in again). This can fix corrupted settings preventing PRO features from activating.

4. Double Check Subscription Status
In the app’s settings or account section, confirm your subscription is marked as active and PRO. Sometimes payments don’t finalize completely.

Once you try these, restart the app again and check if the no-watermark and HD options appear when creating a lipsync video.

If these steps don’t resolve the issue, there might be a temporary server-side problem verifying subscriptions. In that case, I can help escalate it to DreamFace support for deeper investigation.

Does this sound doable? Let me know if you need help with any of the steps or what you observe, and we’ll get it fixed for you!

Good day, I have a concern. I’m already subscribed to the PRO plan, but I still can’t use the no-watermark and HD options in lipsync. Why is that happ

Good day! I see you’re subscribed to the PRO plan but still can’t access the no-watermark and HD options in lipsync. Thanks for sharing your concern again. From what I know, the PRO plan should unlock those features.

Since your device is Android 10 with WebKit browser and you’re having this issue within the DreamFace app, let’s try the following steps tailored to your situation:

1. Confirm Active Subscription
Open the DreamFace app, go to your profile or account section, and double-check that your PRO subscription shows as active and up-to-date. Sometimes, pending payments or account sync issues can cause features to stay locked.

2. Force App Data Refresh
- Go to your Android device’s Settings > Apps > DreamFace.
- Tap on Storage, then clear Cache and if that doesn’t help, clear Data (you’ll need to log in again).
- After this, open the app and log back into your PRO account to force the app to refresh license info.

3. Update the App to the Latest Version
Check the Google Play Store or wherever you got the app to ensure you have version 6.13.0 or later, as some fixes related to feature unlocking were addressed in recent updates.

4. Try Creating a New Lipsync Video
After logging back in, try creating a lipsync video again and see if the no-watermark and HD options are now selectable.

5. Reinstall the App
If issues persist, uninstall the DreamFace app completely and reinstall it fresh from the official source. This often resolves any corrupted app files or settings causing licensing problems.

If after all these steps the options are still unavailable, there may be a temporary server-side issue with verifying subscriptions, or a rare account-specific glitch.

In that case, I recommend contacting DreamFace support directly with your account details:

- Email: [email protected]
- Alternatively: [email protected]

They can verify payments and subscription status on their end and escalate as needed.

Please try these steps and let me know if the PRO features unlock for you! I’m here to help you through it.

Are you satisfied with the solution I provided?

How to troubleshoot DreamFace PRO subscription problems?

Hi again! Thanks for asking about troubleshooting DreamFace PRO subscription issues. I’ve gathered some clear steps specifically for resolving common subscription problems based on what users typically experience and best practices:

1. Log Out, Clear Cache and Log Back In
Sometimes the app or browser holds onto old data, so your PRO status doesn’t update immediately. Log out from your DreamFace account, then go to your Android settings and clear the cache and cookies related to the app or browser you’re using (WebKit in your case). Then log back in. This forces the app to refresh your subscription status2.

2. Check Subscription Status Within the App
Confirm your PRO plan subscription is shown as active inside the DreamFace app under account settings. Verify your payment went through and your subscription did not expire or get canceled.

3. Update or Reinstall the App
Make sure your DreamFace app is updated to the latest version available on Google Play. If issues persist, uninstall and reinstall the app to clear any corrupted files or data preventing PRO features from unlocking4.

4. Clear App Cache and Data
On your Android 10 device:
- Go to Settings > Apps > DreamFace > Storage
- Tap Clear Cache
- If necessary, tap Clear Data too (note: you will need to log in again)
This clears any stored info that might cause subscription recognition problems2.

5. Server or Account-Side Issues
If all the above fail, the issue might be on DreamFace’s server or specific to your account. In this case, contacting DreamFace support directly is best — provide your account details and transaction info to speed up the investigation:
- Email: [email protected]
- Alternative: [email protected]9.

By following these steps methodically, you should be able to resolve most subscription-related issues with your PRO plan. If any step is unclear or you want me to guide you through it, just let me know!

Are you satisfied with the solution I provided?