Hi there! I understand that you’re seeing a message indicating that your Hubspace product is offline. Let’s work together to get this sorted out!

First, can you confirm if the Hubspace hub is powered on? Sometimes, if it isn't connected to power, it cannot transmit data, which would cause all connected devices to appear offline.

Here are a few steps you can try:

1. Check the Power: Ensure that the Hubspace hub is plugged in and receiving power. You can check for any indicator lights to see if it's powered on.

2. Wi-Fi Connection: Verify that your hub is connected to your Wi-Fi network. It needs to be on a 2.4GHz capable Wi-Fi network for optimal functioning.

3. Signal Strength: Make sure the Wi-Fi signal is strong where the hub is located. If the hub is too far from the router, you can experience connectivity issues.

4. Restart the Hub: Unplug the hub, wait about 10 seconds, and then plug it back in. This can often help refresh the connection.

5. Check App Connection: Open the Hubspace app to see if it shows any additional error messages or connectivity issues.

If these steps don't resolve the issue, let me know, and we can investigate further! Are you satisfied with the solution I provided so far?